In a group of disparate individuals, the probability of a conflict arising is high. This is because opinions are bound to create counter arguments which often leads to situations which are unavoidable and ugly. The professional environment is not too different either.
Conflict is defined as a serious disagreement or argument which can have a protracted effect on the individual performances as well as that of the teams.
It needs to be understood that an organisation is a like a micro-organism and functions only the basis of how each of its arms function. Any lack of coordination will lead to a lack of movement in the organism and it may lose the ability to function at all. In organisations, conflicts have resulted in protracted legal tussles and in some cases, total collapse of the organisation itself.
Conflict Management is the process where both the parties are brought to a mutually beneficial compromise and limiting the negative aspect of the conflict. There is also a positive side of a conflict, though. A conflict brings out the inherent weakness of the team and that can be worked upon. Also, conflicts bring out newer arguments which can further be ideated upon.
Conflict Resolution is the process of ending the conflict. It is a part of conflict management which deals in facilitating a peaceful end to the arguments.
Both the responsibilities of Conflict Management and resolution lies with the leadership. A leader is to be held accountable for all activities that happen within his or her team. Hence the first point of contact for the team members will have to be him or her. Failure to do so will lead to a complete breakdown in the chain of command and this will lead to a situation where the performance of the team gets hit.
The leader will have a few conflict management strategies up his or her sleeves:
Now, this generally happens when one party decides to maintain peace and keep the routine constant. Low cost and no yield arguments usually lead to accommodating. However the downside to this there is a chance of buildup of resentment.
Collaboration is a great strategy which entails that all ideas are taken into account and absorbed in the process. The idea is to come up with a creative solution which is acceptable to all the parties involved in the conflict. Collaboration has many times even given rise to newer ideas and is generally considered by pundits as a positive method.
This is the most used method to resolve a conflict. All the parties sacrifice a part of their demands and look for ways to come to a settlement. In this strategy, there is a possibility of a flare up but for the moment there is peace.
At Envirotech Education, conflict management and conflict resolution form a very integral part of the leadership course. The student is taught the art of negotiation and how to manage a team. With industry ready syllabi and qualified teachers who teach the finer nuances of leadership, the future of leadership is in good hands.
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